User Management

The User Management feature allows you to manage users within your organisation by adding, removing, and updating user roles. If you are a customer of Enfuce, you must ask Enfuce Business Services to assign the Tenant Admin role to one or more of your users. Read more about the different roles below.

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Accessing User Management

Navigate to the User Management section from the main menu to view a list of all users in your organisation and their current roles.

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Adding Users

1. Ensure the new team member has created a MyEnfuce account.
2. In User Management, add their email address to your organisation, the user will be automatically assigned to the Unassigned group
3. Assign a role to the user by selecting Actions next to the user’s name and choose the desired new role from the list Changing User Roles To change a user’s role, select Actions next to the user’s name and choose the desired new role from the list.

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Removing Users

Before removing a user, their role must be changed to Unassigned.

Once the role is set to Unassigned, select Remove User from the Actions menu.

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Default Roles

The following user roles are available:

• Tenant Admin: Access to User Management only.
• Support: Read/write access to the live environment.
• Developer: Read/write access to the demo environment.
• Auditor: Read-only access to the live environment.

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Multi-Factor Authentication (MFA)

MyEnfuce requires all users to have multi-factor authentication enabled.

• If a user loses access to their MFA, the Tenant Admin can reset it by selecting Reset Multifactor Authentication from the Actions menu.

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Multiple Roles

If a user requires access to multiple roles, such as Support and Developer, you must create a separate user account for each role.

• Consider using email aliases (widely supported by email providers) to manage multiple accounts under one main email address.